1. Information We Collect
We collect and store personal information that you voluntarily provide to us when:
• You make a booking or inquiry through our website, email, WhatsApp, or social media
• You participate in events, workshops, or travel programs
• You subscribe to newsletters or marketing communication
• You fill out feedback forms, surveys, or contact forms
This may include:
• Full name
• Phone number
• Email address
• City/location
• Emergency contact (for travel programs)
• Booking preferences and history
• Feedback or reviews
• Media (photos/videos) voluntarily submitted by you
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2. How We Use Your Information
We use your personal data to:
• Confirm bookings and send essential travel/event information
• Provide customer support and respond to inquiries
• Personalize your experience based on past interactions and preferences
• Send event reminders, updates, or promotional offers (via email or WhatsApp, if you’ve opted in)
• Analyze trends to improve our services and offerings
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3. Legal Basis for Processing (if applicable under law)
We process your data under one or more of the following lawful bases:
• Your consent (opt-in communications)
• The need to fulfill a contract (e.g., to manage your bookings)
• Our legitimate interest (e.g., service improvement, safety assurance)
• Compliance with legal obligations
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4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data to any third party.
We may share your data only with:
• Trusted service providers or naturalists involved in delivering the experience you have booked
• Payment gateways (e.g., Razorpay or UPI apps) when required for transaction processing
• Local operators, accommodations, or transport providers, strictly to fulfill your confirmed travel/event itinerary
All such third parties are required to handle your data confidentially and securely.
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5. Data Protection & Security
We implement appropriate administrative, technical, and physical safeguards to protect your information against:
• Unauthorized access
• Accidental loss or destruction
• Disclosure or misuse
These include the use of secure servers, SSL encryption, access restrictions, and data retention best practices.
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6. Marketing & Communication Preferences
You may occasionally receive:
• Newsletters
• Upcoming event announcements
• Special offers and discounts
You can opt out at any time by:
• Clicking the “unsubscribe” link in an email
• Replying “STOP” or equivalent on WhatsApp
• Contacting us directly at naturalistex@gmail.com
We respect your preferences and will update your settings promptly.
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7. Cookies and Tracking (for website)
Our website may use cookies to improve user experience, track site performance, and deliver content tailored to your interests.
You can adjust your browser settings to decline or delete cookies if you prefer.
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8. Data Retention
We retain your personal information:
• For as long as is necessary to fulfill the purposes outlined in this policy
• As required by law (e.g., for accounting or audit purposes)
• Or until you request deletion of your data
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9. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access or update your personal data
• Request a copy of the data we hold about you
• Withdraw consent for data processing
• Request deletion of your data (subject to legal limitations)
To exercise these rights, contact us at : naturalistex@gmail.com
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10. Children’s Privacy
Our services are not intended for children under the age of 13 without parental or guardian consent. We do not knowingly collect personal information from minors.
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11. Policy Updates
We may occasionally update this Privacy Policy to reflect changes in our services or legal obligations. The latest version will always be available on our website with a revised effective date.
Last Updated on : 28/06/2025
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12. Contact Us
For questions, concerns, or requests related to this Privacy Policy, please contact:
Naturalist Explorer LLP
Email: naturalistex@gmail.com
Address: 702, Atria -B, AKRUTI NIHARIKA COMPLEX, Saiwadi, off Professor NS Phadke Road, Vijay Nagar, Andheri East, Andheri, Mumbai, Maharashtra 400069